by John | Sep 3, 2010 | AARP, Corporation for Enterprise Development, Innovation and Business Process Improvement, Organization culture and innovation
I have received some feedback that said that behavioral economics and process mapping did not have a link that impacted on the low and lower middle income members of the community and their efforts to grow assets nor maintain asset levels in retirement years. This...
by John | Apr 29, 2009 | Customer Service and Innovation, Innovation and Business Process Improvement, Innovation Discussion, Innovation during a recession
Innovation in Customer Service does not Recognize Recessions There is an important point to note about good ideas and innovation – it does not matter whether it is thought of in a boom or a recession! A good idea to improve customer service is always welcome. SMS...
by John | Apr 1, 2009 | Innovation and Business Process Improvement
Do the best ideas come from visionary policy or from process improvement? I remember a very wise change management specialist telling me that if you wanted to introduce process improvement and an innovation program into an organization with a dominant leader don’t...